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I had ordered a printer with Triplenet through Amazon. Two days after the order I received an email from Triplenet that they were going to cancel the order because Amazon forced them to deliver in a time window that they couldn't meet. I contacted Amazon about this and they told me that the seller had several weeks to ship, and that they had not received any indication from Triplenet that there was an issue. Even worse: Triplenet pricing was still offering the same printer on Amazon, but for almost double the price! Triplenet pricing customer service maintained by email that the item was on backorder and that they couldn't deliver, and they also refused to agree to deliver at a later time for the price that I had ordered it for.

They unilaterally broke the agreement when they decided they didn't like the price they had advertised, and didn't even own up to that. They also removed my review form Amazon multiple times, and Amazon customer service reactivated it multiple times when I alerted them to that. It seems that this is the way that they keep there Amazon ratings up.

Their practices are unethical at best, and I would recommend to avoid this company at all cost!

Reason of review: Poor customer service.

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TripleNetPricingCares

Dear Customer, Please provide me with your order number privately so that I can assist you further. It appears that a mistake was made on behalf of our customer service department, which I sincerely apologize for.

I will look into this matter further and provide you with a potential remedy.

We are always striving to improve our customer service protocol and will treat this matter with the utmost importance. Thank you

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